Say hi to the crew

Write to [email protected]. A person reads it, not a ticket queue, and you get a written answer within two working days.

The letters we answer fastest name the exact tool and the floor it is meant for. “Will the wide pad fit my old frame” is a five-minute answer; “which mop is best” usually takes a round trip or two.

Anything about an order that is already placed — where the box is, when it lands, how to send it back — is handled by the store that took your payment. Their order page moves faster than any letter to us can.

Paper mail finds the desk at 3885 Crestwood Pkwy NW, Suite 312, Duluth, GA 30096. It is where the tools get designed, not a shop: no counter, no shelf to browse, and a box sent there instead of to the store would only take the long way to nobody.