Back it goes

Change of heart, wrong pad size, a bucket that arrived cracked — all of it goes through the store that sold the tool. Their return window and their process apply, and both are printed on your order page, which is where the return starts.

Keep the box until the tool has done a first day of work. A mop that goes back travels best in the packaging it came in, poles broken down the way they arrived.

The money moves back the same road it came, on the store’s clock. If a listing arrived not matching what this site told you, we also want to hear about it — not to route the return, but to fix the page.